Shipping policy
Order Processing & Dispatch
We process and dispatch all valid orders within 1–3 business days after payment confirmation, minimizing waiting time to ensure customers receive their purchased items in a timely manner.
International Shipping & Delivery Time
Our standard international shipping usually takes 6–14 days to reach most destinations. Delivery duration may fluctuate slightly based on different regional logistics and customs clearance. Customers can select the rush shipping option at checkout to enjoy expedited delivery services.
Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time according to your order weight and shipping destination. The final shipping cost will be clearly presented at checkout with zero hidden fees or additional surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties and import taxes formulated by local customs authorities. All related expenses are the sole responsibility of the order recipient. We strongly advise customers to check local import regulations in advance to avoid unexpected extra costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof packaging materials to fully protect goods and prevent damage during long-distance transportation, especially for fresh products.
We provide optional shipping insurance for all high-value orders at checkout, effectively avoiding shipment risks and bringing customers extra peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you find any damage, leakage or severe deformation, please take photos as valid evidence, refuse to sign for the package, and contact our team immediately.
If any product defects are discovered after signing for delivery, please submit a service request to our customer support within 48 hours. We will verify the situation and provide reasonable return, exchange or other corresponding solutions.
Customer Support
If you have any inquiries regarding shipping arrangements, customs issues or delivery progress, our professional customer support team is always ready to offer assistance. Feel free to contact us anytime via email: support@tatelife.shop or phone: +64 21 573 9201 for prompt guidance.
Thank you for choosing TATE ALEXANDER BOONE! We continuously optimize our logistics system to provide faster, safer and worry-free shopping experiences for every customer.